GJ MANALOOperations · Systems · Automation
Portfolio / Operations Intelligence

GJ MANALO

I turn busy backends into calm, scalable systems.

About Me

I help busy founders and executives stay organized, move faster, and stop dropping the ball.

Most assistants handle tasks. I handle outcomes. Whether that means running your calendar, cleaning up your operations, coordinating your team, or building systems that work without you — I figure it out and get it done.

I've worked across executive support, operations management, client coordination, content pipelines, recruitment, and business backend — often all at once. I'm calm under pressure, sharp under deadlines, and proactive enough to solve problems before you notice them.

“I don't just think like an assistant. I think like an operator and solve like an owner.”

My Services

Executive Support
Community Management & Client Success
Operations & Systems
Business Backend & Growth Support
Client & Team Coordination

Tools

Project Management ToolsExpert
GoHighLevelExpert
Meta Business SuiteIntermediate
CanvaExpert
WordPressIntermediate
FigmaIntermediate

Work Experience

Executive Assistant & Automation Specialist

Freelance / Remote · Apr 2023 – Till Now
  • Support multiple executives and startups with day-to-day operations, CRM management, and system automations.
  • Build AI-driven workflows using n8n, Zapier, and GoHighLevel to automate onboarding, reporting, and communication tasks.
  • Manage email inboxes, schedules, and travel itineraries for C-level clients.
  • Create dashboards and trackers for marketing, recruitment, and fundraising.
  • Lead social media strategy and content scheduling across Instagram, LinkedIn, and TikTok.
  • Develop and document SOPs for onboarding, client management, and marketing processes.

Operations Manager

Remote · 2020 – 2021
  • Led daily operations for a service-based business, coordinating marketing, sales, and admin teams.
  • Created and implemented standard operating procedures for client onboarding, reporting, and internal task management.
  • Oversaw financial tracking, invoice processing, and client communication.
  • Managed a team of VAs, providing training on systems, productivity tools, and workflow optimization.

Customer Service Associate

Concentrix · 2016 – 2020
  • Handled international sales and support for Microsoft accounts.
  • Resolved technical issues and product escalations with a 95% satisfaction rate.
  • Processed renewals and upsells while maintaining compliance and data accuracy.

Work Examples

AI fitness coaching system workflow
AI fitness coaching system
Intake-driven system that automates onboarding, manages a company knowledge base, and runs an AI chatbot — all triggered from a coaching form.
Lead enrichment pipeline workflow
Lead enrichment pipeline
End-to-end lead gen system that scrapes Apollo.io leads, extracts LinkedIn profiles, validates emails via Mail.so, enriches profiles with AI summaries, and pushes clean data to a master database.
Employee onboarding and off-boarding workflow
Employee onboarding & off-boarding
Form submission triggers Google account creation, Slack provisioning, temp password delivery, and roster logging — plus a full offboarding path that removes access and updates records.
Instagram auto-publisher workflow
Instagram auto-publisher
Pulls the content schedule from Google Sheets, retrieves assets from Drive, generates AI captions, and publishes to Instagram via Telegram approval or a set schedule.
LinkedIn AI content creator workflow
LinkedIn AI content creator
Telegram-triggered workflow that accepts text or PDF input, extracts key ideas via AI, drafts LinkedIn posts in the client's voice, sends a preview for approval, then publishes directly to LinkedIn.
Meta ad spend tracker dashboard
Meta ad spend tracker
Tracks daily spend, CPL, and ROAS across client ad accounts for clear, real-time performance visibility without extra agency tools.
GHL Booking Appointment Workflow
GHL Booking Appointment Workflow
Active GHL workflow triggered on calendar bookings — tags the contact, removes them from lead nurture, runs a qualification survey, then branches into tailored email and SMS sequences with pre-appointment reminders.
Client CRM and Check-in System
Client CRM + Check-in System
Full Airtable client management system with onboarding, 7-day check-in, existing client, and unresponsive client views — tracking email threads, Zoom links, Notion IDs, status, and key dates in one place.
Website and landing page example oneWebsite and landing page example two
Website & Landing Pages
Conversion-focused websites and landing pages built for clean UX, mobile responsiveness, and seamless automation.

Testimonials

C
ChandlerMay 28, 2026

I initially hired GJ as an Executive Assistant but she quickly became the person helping manage and oversee the entire operation. She's proactive, organized, reliable, and always finds a way to keep everything moving smoothly behind the scenes. GJ is one of those people you can trust with real responsibility.

D
Dex DiuMay 28, 2026

GJ is the kind of Executive Assistant you can't imagine working without once you have her on your team. She goes far beyond basic admin work, takes ownership of operations, anticipates needs, adapts quickly, and keeps everything organized, reliable, and moving forward.

GJ Manalo · Operations Intelligence · Portfolio